Victoria’s Secret has openly acknowledged the recent challenges with its website. 

On the evening of May 28, the popular intimates retailer made the decision to shut down its online store, citing the need to address a serious security issue. This proactive measure underscores the company’s commitment to safeguarding its customers’ sensitive information.

In a statement released on May 29, the retailer reassured its loyal customers, saying, “We have identified and are taking necessary steps to address a security incident.” They emphasized, “We have taken down our website and some in-store services as a precautionary measure to protect our customers.”

While Victoria’s Secret executives did not provide specific details regarding the nature of the security issue, they expressed confidence that operations would resume promptly. Their commitment to transparency and customer safety remains a priority during this challenging time.

The company’s statement continued, “Our dedicated team is working tirelessly to fully restore operations. We genuinely appreciate your patience during this process.” They also reassured customers that the Victoria’s Secret and PINK stores are still open, emphasizing their eagerness to continue providing excellent service.

This recent website shutdown follows less than a year after the brand’s significant resurgence with the return of its iconic fashion show, which had been canceled since 2019. This highlights the importance of maintaining a secure online presence as the brand continues to rebuild its reputation and regain customer trust.