A viral video showcasing two Frontier Airlines gate agents mocking a passenger attempting to board his flight has left many internet users shocked and incredulous. The clip garnered so much attention that it reached the airline’s management, prompting a swift response. Frontier Airlines has confirmed that both employees involved in the incident are no longer associated with the company. Here’s a detailed account of the events that unfolded…

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Passenger Faces Challenges During Late Check-In with Frontier Airlines

According to reports from the New York Post, the incident transpired on Friday, May 2, when a male traveler planned to fly from Raleigh to Boston. Eyewitness accounts reveal that he arrived at the airport just 50 minutes before his flight’s scheduled departure, which unfortunately meant he missed Frontier Airlines’ stringent 60-minute check-in policy. This strict adherence to check-in times is a hallmark of the airline’s operational procedures.

With the self-service kiosk no longer an option, the frustrated traveler approached the counter, only to be met with a frustrating surprise—a $25 “agent assist fee” for checking in with an attendant. Taken aback by this unexpected charge, the passenger engaged in a heated discussion with the gate agents, expressing his dissatisfaction and frustration. He began recording the exchange on his phone, voicing his sentiment with the words, “I’m never flying this sh—y airline again.”

Frontier Airlines worker refuses to let a man check into his flight, taunts him as he tries rushing so he doesn’t miss his flight.

Man: “I paid for a ticket.”

Worker: “You didn’t pay $25 for an agent assist fee. Hello? And you thought you was gonna get on your flight. And you… pic.twitter.com/A6m3rb1KsO

— Collin Rugg (@CollinRugg) May 7, 2025

Tensions Escalate as the Dispute Intensifies

The situation escalated rapidly, as the passenger remained adamant about not paying the additional fee. Unfortunately, the agents stood firm in their adherence to company policy, showing little flexibility. Instead of de-escalating the situation, the agents began recording the passenger with their phones, further aggravating the situation by taunting him, saying, “And you thought you was gonna get on your flight?”

One agent provocatively remarked, “Make me check you in,” while her colleague laughed derisively. Despite the passenger’s insistence that he had already paid for his ticket, the agents dismissed his claims due to his late arrival at the airport. Ultimately, the passenger was left with no choice but to purchase a new flight with JetBlue, incurring a hefty cost of $500. Fortunately, after filing a complaint regarding the incident, he was able to secure a refund for his original ticket with Frontier Airlines.

Official Statement from Frontier Airlines on the Employment Status of the Agents

In a swift response to the public outcry surrounding this incident, Frontier Airlines confirmed within a week that the two gate agents involved were no longer employed by the company. Addressing the incident in a statement to TMZ, the airline clarified:

“We are aware of what occurred and have been directly in touch with the customer. The individuals in question, who work for a third-party contractor, are no longer associated with the Frontier account.”

The airline made it a point to emphasize that the employees were not direct employees but were contracted through a third-party service, thereby attempting to distance itself from their behavior. As of now, the identities of the dismissed agents have not been disclosed, and they have not publicly commented on their unexpected termination.

Public Reaction on Social Media Platforms

The video, posted by X user Collin Rugg, quickly went viral, amassing over 15 million views within just two days of its release on Tuesday, May 6. The public’s response has been overwhelmingly critical of the airline’s handling of the situation. Here are some notable reactions from social media users:

@moment-mirthful tweeted, “@FlyFrontier, I would NEVER fly Frontier after seeing this video of these two women giving this customer such a difficult time! I hope whoever he is sees this and files a Civil Rights Violation! This is SO wrong!”

@Eng1neerjack expressed, “Well that’s why you don’t fly Frontier Airlines. I have started flying again for work. But I will not fly Frontier Airlines”

@HighRockMikey commented, “I feel like there’s more to this story. Customer *might* be wrong. Employees’ attitudes are *definitely* wrong. Even though there could be more context, this isn’t good PR for Frontier Airlines. Especially with 15M+ views.”

Meanwhile, DLJamesOrtega remarked, “Deadline to check in is minimum an hour before the flight. The attendants are in the RIGHT and the guy holding the camera is WRONG.”

You couldn’t pay me to fly Frontier or Spirit……… The Waffle House’s of the sky……. pic.twitter.com/P5reUJXkKh

— Common Cent$ (@Common_Cent1) May 7, 2025

And he seems to have arrived 30 minutes before his flight DEPARTS, which means that he IS LATE.

And yes, these gate attendants aren’t acting “professional,” but at the same time, they very well might be CORRECT.

See Matthew 7:1-5.

— J Caleb Jones (@JCalebJones) May 7, 2025

And you thought you were gonna keep your job

And you thought you were gonna keep your job

And you thought you were gonna keep your job

And you thought you were gonna keep your job

— Michael Sarnak (@mikiesarnak) May 7, 2025

This is reason #187,617 not to fly Frontier Airlines

— Galactic Viceroy (@nonya1753234) May 8, 2025

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